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ServiceNow CIS-SM Exam Actual Questions

The questions for CIS-SM were last updated on Oct. 28, 2024.
  • Viewing page 1 out of 15 pages.
  • Viewing questions 1-4 out of 60 questions
 

Topic 1 - Exam A

Question #1 Topic 1

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

  • A. Understanding of XML, Regex, Delimited text, and JSON
  • B. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
  • C. Scripting capabilities with respect to Unix and Windows commands
  • D. Intermediate or above Windows and Unix administration skills
  • E. Sufficient skills to build an enterprise web site
  • F. Understanding of relational database theory
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Correct Answer: ABCD 🗳️

Question #2 Topic 1

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

  • A. Problem Management: Number of Incidents per Known Problem
  • B. Incident Management: Mean Time to Resolve
  • C. Event Management: Signal to Noise Ratio
  • D. Change Management: Number of Major Changes
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Correct Answer: B 🗳️

Question #3 Topic 1

How many ServiceNow instances can one MID Server connect to?

  • A. 1
  • B. 5
  • C. Up to 255
  • D. Unlimited
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Correct Answer: A 🗳️

Question #4 Topic 1

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

  • A. Class Change
  • B. Class Upgrade
  • C. Class Switch
  • D. Class Downgrade
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Correct Answer: B 🗳️

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