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CIS-ITSM Actual Exam Questions

Last updated on Dec. 9, 2024.
Vendor:ServiceNow
Exam Code:CIS-ITSM
Exam Name:Certified Implementation Specialist - IT Service Management
Exam Questions:205
97% Passed the exam with this material
 

Topic 1 - Exam A

Question #1 Topic 1

Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?

  • A. Just CIs defined directly in cmdb_ci_computer
  • B. CIs defined directly in cmdb_ci_computer and all parent classes
  • C. CIs defined directly in cmdb_ci_computer and all child classes
Reveal Solution Hide Solution   Discussion   8

Correct Answer: C 🗳️

Question #2 Topic 1

Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

  • A. Managed by
  • B. Support group
  • C. Approval group
  • D. Change group
Reveal Solution Hide Solution   Discussion   5

Correct Answer: B 🗳️

Question #3 Topic 1

Which of the following are defined for a given change model? (Choose three.)

  • A. Phase transitions
  • B. State model
  • C. State transition conditions
  • D. Phase model
  • E. State transitions
Reveal Solution Hide Solution   Discussion   10

Correct Answer: BCE 🗳️

Question #4 Topic 1

When is a change task for Post Implementation Review created for an unauthorized change?

  • A. When the change request moves to Close
  • B. When a change manager accepts the change
  • C. When the change request moves to a state of Review
  • D. When the change request moves to a state of Assess
Reveal Solution Hide Solution   Discussion   15

Correct Answer: C 🗳️

Question #5 Topic 1

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

  • A. Reports
  • B. CI Class Manager
  • C. Application Menus
  • D. Dependency View
Reveal Solution Hide Solution   Discussion   13

Correct Answer: B 🗳️

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