Salesforce Certified User Experience Designer Exam Actual Questions

The questions for Certified User Experience Designer were last updated on Nov. 24, 2024.
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  • Viewing questions 1-4 out of 60 questions

Topic 1 - Exam A

Question #1 Topic 1

A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies.
Which methodology could the designer be asked to use to roughly estimate the work required for each item?

  • A. Prioritization Matrix
  • B. Sprint Backlogging
  • C. T-shirt Sizing
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Correct Answer: C 🗳️

Question #2 Topic 1

Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

  • A. Flow Builder
  • B. In-App Guidance
  • C. Dynamic Forms
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Correct Answer: C 🗳️

Question #3 Topic 1

During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?

  • A. Add the reports to Global Actions for quick access from any page.
  • B. Schedule the reports to be emailed daily.
  • C. Update the Home page with access to commonly used reports.
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Correct Answer: C 🗳️

Question #4 Topic 1

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.
In what way could confirmation bias be avoided?

  • A. Ask open-ended questions staying away from questions regarding feelings
  • B. Ask specific questions about known pain points to confirm your hypothesis
  • C. Ask users to explore the application without specific questions regarding which tasks to perform
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Correct Answer: C 🗳️

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A (35%)
C (25%)
B (20%)
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