ExamTopics Logo
Mail Us[email protected]
Menu
 

ITILSC-OSA Actual Exam Questions

Last updated on Dec. 18, 2024.
Vendor:ITIL
Exam Code:ITILSC-OSA
Exam Name:ITIL Service Capability Operational Support and Analysis
Exam Questions:26
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

Which of the following BEST describes the purpose of Event Management?

  • A. To detect events, make sense of them and determine the appropriate control action
  • B. To monitor interactions and exceptions within the infrastructure
  • C. To monitor and control the activities of technical staff
  • D. To detect and escalate exceptions to normal service operation
Reveal Solution Hide Solution   Discussion  

Correct Answer: A 🗳️

Question #2 Topic 1

Functions are best described as?

  • A. Self-Contained units of organizations
  • B. Inter-related activities with a defined goal or output
  • C. Closed loop control systems
  • D. A team of IT staff who provide a single point of contact for all user communication
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️

Question #3 Topic 1

Technical Management is NOT responsible for?

  • A. Maintenance of the technical Infrastructure
  • B. Documenting and maintaining the technical skills required to manage and support the IT Infrastructure
  • C. Defining the Operational Level Agreements for the various technical teams
  • D. Diagnosis of, and recovery from, technical failures
Reveal Solution Hide Solution   Discussion  

Correct Answer: C 🗳️

Question #4 Topic 1

What is the difference between a Known Error and a Problem?

  • A. The underlying cause of a Known Error is known. The underlying cause of a Problem is not known
  • B. A Known Error involves an error in the IT infrastructure, A
  • C. Problem does not involve such an error.
  • D. A Known Error always originates from an Incident. This is not always the case with a Problem
  • E. With a Problem, the relevant Configuration Items have been identified. This is not the case with a Known Error.
Reveal Solution Hide Solution   Discussion  

Correct Answer: A 🗳️

file Viewing page 1 out of 7 pages.
Viewing questions 1-4 out of 26 questions
Next Questions
Browse atleast 50% to increase passing rate cup
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago