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Genesys GCP-GCX Exam Actual Questions

The questions for GCP-GCX were last updated on Nov. 1, 2024.
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  • Viewing questions 1-4 out of 171 questions
 

Topic 1 - Exam A

Question #1 Topic 1

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

  • A. Workgroups
  • B. Rooms
  • C. Groups
  • D. Roles
Reveal Solution Hide Solution   Discussion   5

Correct Answer: D 🗳️

Question #2 Topic 1

Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

  • A. True
  • B. False
Reveal Solution Hide Solution   Discussion   3

Correct Answer: A 🗳️

Question #3 Topic 1

Which of the following are AND Evaluation Methods? (Choose three.)

  • A. All skills matching
  • B. Best available skills
  • C. Bullseye matching
  • D. Disregard skills
  • E. Agent availability
Reveal Solution Hide Solution   Discussion   13

Correct Answer: ABD 🗳️

Question #4 Topic 1

What is the distinguishing feature between queues and groups?

  • A. Queues can have agents as members, while groups cannot.
  • B. Both queues and groups have the same ACD capabilities.
  • C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
  • D. Queues can be used in Architect flows, while groups cannot.
Reveal Solution Hide Solution   Discussion   3

Correct Answer: C 🗳️

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