Genesys GCP-GC-REP Exam Actual Questions

The questions for GCP-GC-REP were last updated on Nov. 21, 2024.

Viewing page 1 out of 9 pages.
Viewing questions 1-4 out of 35 questions

Topic 1 - Exam A

Question #1 Topic 1

Which definition matches the performance view for Agents?

A. Used to monitor real-time contact center metrics.
B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D. Used to view historical data only.
E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Reveal Solution Discussion 2

Correct Answer: C 🗳️

Question #2 Topic 1

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

A. Agent Metrics Report
B. Agent Activity Summary Report
C. Agent Login-Logout Details Report
D. Agent Quality Details Report

Reveal Solution Discussion

Correct Answer: B 🗳️

Question #3 Topic 1

Which view displays current metrics and information about the queues if you have a membership?

A. Queues Activity
B. Queues Performance
C. My Queues Activity
D. Queues

Reveal Solution Discussion 4

Correct Answer: A 🗳️

Question #4 Topic 1

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

A. Available
B. Busy
C. Away
D. Break

Reveal Solution Discussion 4

Correct Answer: D 🗳️