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GCP-GC-IMP Actual Exam Questions

Last updated on Dec. 23, 2024.
Vendor:Genesys
Exam Code:GCP-GC-IMP
Exam Name:Genesys Cloud Certified Professional - Implementation
Exam Questions:68
97% Passed the exam with this material
 

Topic 1 - Exam A

Question #1 Topic 1

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

  • A. Genesys Cloud 1
  • B. Genesys Cloud 2
  • C. Genesys Cloud 3
  • D. Genesys Cloud 4
Reveal Solution Hide Solution   Discussion  

Correct Answer: C 🗳️

Question #2 Topic 1

Where can you find people in your organization and add external contacts to the organization?

  • A. Documents
  • B. Activity
  • C. Directory
  • D. Location
Reveal Solution Hide Solution   Discussion  

Correct Answer: C 🗳️

Question #3 Topic 1

How many categories of routing are there in a Call Route under the Call Routing page?

  • A. 5
  • B. 4
  • C. 3
  • D. 2
Reveal Solution Hide Solution   Discussion   1

Correct Answer: C 🗳️

Question #4 Topic 1

You can add more than one outbound route to the contact center.

  • A. True
  • B. False
Reveal Solution Hide Solution   Discussion  

Correct Answer: A 🗳️

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