Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
Correct Answer:
C
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Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?
Correct Answer:
B
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Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?
Correct Answer:
B
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Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.
Correct Answer:
C
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