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Genesys GCP-GC-ARC Exam Actual Questions

The questions for GCP-GC-ARC were last updated on Nov. 16, 2024.
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  • Viewing questions 1-4 out of 44 questions
 

Topic 1 - Exam A

Question #1 Topic 1

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

  • A. DTMF
  • B. CRM
  • C. IVR
  • D. Telephony
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Correct Answer: C 🗳️

Question #2 Topic 1

Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

  • A. Prompts
  • B. Flow
  • C. DTMF
  • D. IVR
Reveal Solution Hide Solution   Discussion   6

Correct Answer: B 🗳️

Question #3 Topic 1

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?

  • A. In-queue Call Flow
  • B. Inbound Call Flow
  • C. Outbound Call Flow
  • D. Secure Call Flow
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️

Question #4 Topic 1

Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.

  • A. Flow
  • B. IVR
  • C. Prompts
  • D. DTMF
Reveal Solution Hide Solution   Discussion  

Correct Answer: C 🗳️

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