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EX0-115 Actual Exam Questions

Last updated on Jan. 18, 2025.
Vendor:Exin
Exam Code:EX0-115
Exam Name:IT Service Management Foundation based on ISO / IEC 20000
Exam Questions:136
97% Passed the exam with this material
 

Topic 1 - Exam A

Question #1 Topic 1

What is known as a temporary solution that enables the user to continue working?

  • A. Known Error
  • B. Request For Change (RFC)
  • C. Service Request
  • D. Workaround
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Correct Answer: D 🗳️

Question #2 Topic 1

Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

  • A. Business Relationship Management
  • B. Change Management
  • C. Release Management
  • D. Service Level Management
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Correct Answer: B 🗳️

Question #3 Topic 1

Different types of events are reported to the Service Desk. Which event is an incident?

  • A. Information about the rollout of a specific application
  • B. A notification that a new toner cartridge has just been installed in a printer
  • C. A report that the printer is not working
  • D. A request for the installation of a new bookkeeping package
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Correct Answer: C 🗳️

Question #4 Topic 1

What has to be included in a well defined process?

  • A. Expected outcomes
  • B. Functions
  • C. Statistical support
  • D. Timelines
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Correct Answer: A 🗳️

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