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500-445 Actual Exam Questions

Last updated on March 1, 2025.
Vendor:Cisco
Exam Code:500-445
Exam Name:Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
Exam Questions:58
97% Passed the exam with this material
 

Topic 1 - Exam A

Question #1 Topic 1

When does the workflow assignment service publish a message to the application server?

  • A. when the agent logs out
  • B. when a new email is assigned to a user
  • C. when a new task is created
  • D. when the agent login in
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️

Question #2 Topic 1

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

  • A. customer voice portal
  • B. social miner
  • C. ICM router, logger, admin workstation
  • D. call manager
  • E. CTI server
Reveal Solution Hide Solution   Discussion  

Correct Answer: CE 🗳️

Question #3 Topic 1

Which User objects in Enterprise Chat and Email are mapped in UCCE?

  • A. Agent, Supervisor
  • B. Agent
  • C. Supervisor, Administrator
  • D. Agent, Supervisor, Administrator
Reveal Solution Hide Solution   Discussion   1

Correct Answer: A 🗳️

Question #4 Topic 1

What is the messaging server component for 400 agent deployments?

  • A. collocated with other components and with services server
  • B. always installed on a dedicated VM
  • C. collocated only with services server
  • D. collocated with other components
Reveal Solution Hide Solution   Discussion  

Correct Answer: D 🗳️

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