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500-443 Actual Exam Questions

Last updated on Nov. 25, 2024.
Vendor:Cisco
Exam Code:500-443
Exam Name:Advanced Administration and Reporting of Contact Center Enterprise
Exam Questions:60
97% Passed the exam with this material
 

Topic 1 - Topic 1: Overview

Question #1 Topic 1

What should a Call Type be mapped to for successful call routing?

  • A. Routing Client
  • B. Scheduled Script
  • C. Dialed number
  • D. Default Label
Reveal Solution Hide Solution   Discussion   4

Correct Answer: A 🗳️

Question #2 Topic 1

Which device access is needed to manage agent phones for UCCE/PCCE?

  • A. CUCM Admin
  • B. CCE Web Admin tool
  • C. Config Manager tool
  • D. Finesse Admin
Reveal Solution Hide Solution   Discussion  

Correct Answer: A 🗳️

Question #3 Topic 1

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

  • A. CCE and Finesse
  • B. CVP and Finesse
  • C. Finesse and VXML Server
  • D. CUCM and PCCE
  • E. CCE and CVP
Reveal Solution Hide Solution   Discussion   3

Correct Answer: BE 🗳️

Question #4 Topic 1

Which two call transfers are supported in PCCE Deployments? (Choose two.)

  • A. SRTP Refer
  • B. Release VXML Trunk Transfer
  • C. CCE Managed Transfer
  • D. CUCM Destination Transfer
  • E. SIP Refer
Reveal Solution Hide Solution   Discussion  

Correct Answer: CE 🗳️

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