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500-442 Actual Exam Questions

Last updated on Dec. 17, 2024.
Vendor:Cisco
Exam Code:500-442
Exam Name:Administering Cisco Contact Center Enterprise
Exam Questions:60
97% Passed the exam with this material
 

Topic 1 - Exam A

Question #1 Topic 1

What are two possible Outbound Dialing Modes? (Choose two.)

  • A. Accept Mode
  • B. Preview Mode
  • C. Progression Mode
  • D. Predictive Mode
  • E. Direct Predictive Mode
Reveal Solution Hide Solution   Discussion   1

Correct Answer: BD 🗳️

Question #2 Topic 1

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

  • A. the file format is mp3
  • B. G729
  • C. G711 mu-law or a-law
  • D. the file format is wav
  • E. the max file size is 40 MB
Reveal Solution Hide Solution   Discussion   1

Correct Answer: BC 🗳️

Question #3 Topic 1

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

  • A. Historical Report
  • B. Call Routing Reports
  • C. Administration Audit Report
  • D. TCP/IP disconnect reports
  • E. Real-time Report
Reveal Solution Hide Solution   Discussion  

Correct Answer: AE 🗳️

Question #4 Topic 1

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

  • A. obtains data from the base solution's database, known as Data Sources
  • B. automates Text to Voice Bot Configurations
  • C. allows agents to re-skill to a different skill group or team
  • D. allows different groups of use is to configure APIs based on their roles
  • E. customizes the visual presentation of the reports
Reveal Solution Hide Solution   Discussion  

Correct Answer: AE 🗳️

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