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7492X Actual Exam Questions

Last updated on Dec. 5, 2024.
Vendor:Avaya
Exam Code:7492X
Exam Name:Avaya Aura Call Center Elite Support
Exam Questions:52
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)

  • A. Display events extension
  • B. Display events vector
  • C. List trace vector
  • D. List trace extension
Reveal Solution Hide Solution   Discussion   2

Correct Answer: BD 🗳️

Question #2 Topic 1

Which three statements are true about virtual routing? (Choose three.)

  • A. CTI is a required component for multi-site configuration.
  • B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.
  • C. Virtual routing involves only contacts that are non-voice related such as email and chat.
  • D. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow.
  • E. Virtual can be implemented in single-site or multi-site configuration.
Reveal Solution Hide Solution   Discussion   2

Correct Answer: BCE 🗳️

Question #3 Topic 1

Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.
Which statement about agent adjustments for the considered location step is true?

  • A. The agent's idle time is always adjusted up by 20 seconds.
  • B. The agent's idle time is always adjusted down by 20 seconds.
  • C. The agent's idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%.
  • D. The agent's idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds.
Reveal Solution Hide Solution   Discussion   3

Correct Answer: B 🗳️

Question #4 Topic 1

In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?

  • A. The vector is activated when the given remote server is the best available.
  • B. The vector contacts the specified remote servers, and collects information from that remote server.
  • C. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
  • D. The vector queues the call to the resource that is likely to provide the best service.
Reveal Solution Hide Solution   Discussion   4

Correct Answer: B 🗳️
Reference:
http://btbusiness.custhelp.com/euf/assets/TelephoneSystems/Avaya/CallCentre/07_300303_1.pdf

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