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Avaya 7392X Exam Actual Questions

The questions for 7392X were last updated on Nov. 7, 2024.
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  • Viewing questions 1-4 out of 61 questions
 

Topic 1 - Exam A

Question #1 Topic 1

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

  • A. Adjunct Routing
  • B. Network Call Redirection
  • C. Network Call Transfer
  • D. Look-Ahead Interflow
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Correct Answer: D 🗳️

Question #2 Topic 1

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

  • A. 5
  • B. 1
  • C. 2
  • D. 3
  • E. 7
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Correct Answer: E 🗳️

Question #3 Topic 1

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about this scenario?

  • A. BCMS has all the functions Call Management System (CMS) supports but with less capacity.
  • B. BCMS generates Split Reports and not Skills Reports.
  • C. BCMS does not support all Call Center Elite features.
  • D. BCMS is only offered for customers with a Basic Call Center package.
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Correct Answer: C 🗳️

Question #4 Topic 1

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

  • A. Automatic Number Identification (ANI)
  • B. Basic Call Management System (BCMS)
  • C. VuStats
  • D. Service Level Maximizer (SLM)
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️

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