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Avaya 7391X Exam Actual Questions

The questions for 7391X were last updated on Nov. 13, 2024.
  • Viewing page 1 out of 17 pages.
  • Viewing questions 1-4 out of 68 questions
 

Topic 1 - Single Topic

Question #1 Topic 1

Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

  • A. the Class of Restriction (COR)
  • B. the group extension
  • C. the trunk group number
  • D. the call distribution method
  • E. the Vector Directory Number (VDN)
Reveal Solution Hide Solution   Discussion  

Correct Answer: ABD 🗳️

Question #2 Topic 1

When creating a vector directory number, or VDN, which four options must be configured to ensure that the call center works correctly? (Choose four.)

  • A. Hunt Group
  • B. Vector
  • C. Extension
  • D. Skill Level
  • E. Agent Login
  • F. Measured Format
Reveal Solution Hide Solution   Discussion  

Correct Answer: ABDE 🗳️

Question #3 Topic 1

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

  • A. Use Analog announcements only
  • B. Set the queue field to Yes
  • C. Use external announcements
  • D. Create forced announcements
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️
Reference:
https://downloads.avaya.com/css/P8/documents/101013903

Question #4 Topic 1

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

  • A. Redirection on No Answer (RONA)
  • B. Call Work Codes (CWC)
  • C. Least Occupied Agent (LOA)
  • D. Feature Access Codes (FAC)
  • E. Multiple Call Handling (MCH)
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️
Reference:
https://downloads.avaya.com/elmodocs2/comm_mgr/r3_1/03_300151_5/07_300478_1/07_300478_1.pdf

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