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6211 Actual Exam Questions

Last updated on Dec. 25, 2024.
Vendor:Avaya
Exam Code:6211
Exam Name:Avaya Aura Contact Center Multimedia Implementation Exam
Exam Questions:60
97% Passed the exam with this material
 

Topic 1 - Exam A

Question #1 Topic 1

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

  • A. Avaya IQ
  • B. Avaya Aura® Experience Portal
  • C. Avaya Proactive Outreach Manager
  • D. Contact Center Manager Administration
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Correct Answer: C 🗳️

Question #2 Topic 1

Where is the administration of outbound campaigns and management of dialing lists performed?

  • A. Contact Center Multimedia Server
  • B. Avaya Aura® Contact Center
  • C. Avaya Proactive Outreach Manager
  • D. Avaya Aura® Media Server
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️

Question #3 Topic 1

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

  • A. POM Template
  • B. Blending Template
  • C. Agent Template
  • D. Skillset Template
Reveal Solution Hide Solution   Discussion  

Correct Answer: D 🗳️

Question #4 Topic 1

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

  • A. Contact Center Manager Server (CCMS)
  • B. Avaya Agent Desktop (AAD)
  • C. Contact Center Multimedia (CCMM)
  • D. Contact Center Manager Administration (CCMA)
Reveal Solution Hide Solution   Discussion  

Correct Answer: C 🗳️

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