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6202 Actual Exam Questions

Last updated on Dec. 7, 2024.
Vendor:Avaya
Exam Code:6202
Exam Name:Avaya Aura Contact Center Implementation
Exam Questions:65
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true?

  • A. The ice Admin user account can be deleted during the CCMA installation
  • B. The ice Admin user account password must be established during installation of CCMA
  • C. If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user
  • D. If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user
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Correct Answer: B 🗳️

Question #2 Topic 1

You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent
(PVI) server The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS).
What is one of the first steps to troubleshoot the problem?

  • A. Reinstall CCMA
  • B. Ensure that the correct sys-admin password is being used
  • C. Change the IP multicast sending address on the CCMS server
  • D. Ensure that the CCMS and CCMA servers have been added to a domain
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Correct Answer: B 🗳️

Question #3 Topic 1

In an Avaya Auraâ„¢ Contact Center, what does enabling Open do?

  • A. It permits agents to utilize the Avaya Open Queue© Desktop for agent skills that have agents logged in with the correct training and knowledge sets to handle calls
  • B. It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS)
  • C. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types such as voice, outbound voice, email, chat, IM and voicemail
  • D. It provides extended call queuing functionality for the Avaya Auraâ„¢ Contact Center by implementing the same functionality as the Automatic Call Distribution Queue including useful features like visualization
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Correct Answer: B 🗳️

Question #4 Topic 1

After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?

  • A. D:\Avaya\Logs\PV|
  • B. C:\Logs\CCMS
  • C. C:\Avaya\Logs\Sysops
  • D. D:\Log\CMS
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Correct Answer: C 🗳️

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