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CQIA Actual Exam Questions

Last updated on Dec. 2, 2024.
Vendor:ASQ
Exam Code:CQIA
Exam Name:Certified Quality Improvement Associate
Exam Questions:41
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

With which of the following processes is Problem Management least likely to interface on a regular basis?

  • A. IT Financial Management
  • B. Change Management
  • C. Incident Management
  • D. Availability Management
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Correct Answer: A 🗳️

Question #2 Topic 1

Which of the following places Problem Management activities in the correct order:

  • A. Identify and record, classify, investigate and diagnose, raise an RFC, review the change
  • B. Investigate and diagnose, raise an RFC, classify, identify and record
  • C. Identify and record, investigate and diagnose, raise an RFC, classify, review the change
  • D. Review a change, classify, identify and record, investigate and diagnose, raise another RFC
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Correct Answer: A 🗳️

Question #3 Topic 1

Which of the following activities may, exceptionally, be omitted for an urgent change?
1. Recording that the change has been made
2. Testing the change
3. Holding a CAB meeting
4. Establishing a back-out plan

  • A. All of them
  • B. 2 and 4
  • C. 2 and 3
  • D. 3 and 4
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Correct Answer: C 🗳️

Question #4 Topic 1

Why is Service Management so important to IT service providers?

  • A. The success of many businesses depends upon the quality of their IT
  • B. It's the only way to manage IT in the Internet age
  • C. It's contained within the IT Infrastructure Library
  • D. It's the first non-proprietary initiative for the management of IT systems
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Correct Answer: A 🗳️

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