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9L0-012 Actual Exam Questions

Last updated on Dec. 25, 2024.
Vendor:Apple
Exam Code:9L0-012
Exam Name:Mac Service Certification
Exam Questions:100
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home. Which of the following would be the BEST question to ask her
FIRST?

  • A. Have you tried connecting to a different Wi-Fi network?
  • B. Does your ISP support wireless access to the Internet?
  • C. Do you have a Thunderbolt to Ethernet adapter?
  • D. Have you updated your RAM?
Reveal Solution Hide Solution   Discussion   1

Correct Answer: A 🗳️
Reference: https://support.apple.com/en-us/HT201621

Question #2 Topic 1

Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or less?

  • A. 10 percent
  • B. 30 percent
  • C. 50 percent
  • D. 75 percent
Reveal Solution Hide Solution   Discussion   1

Correct Answer: B 🗳️
When your battery has 30 percent or less charge, Power Nap operations will be suspended until you connect a power adapter. Power Nap communicates and transfers data for a only a few minutes per Power Nap cycle when running on battery. When connected to a power adapter, communications and data transfers are continuous.

Question #3 Topic 1

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

  • A. Red
  • B. Blue
  • C. White
  • D. Yellow
Reveal Solution Hide Solution   Discussion   1

Correct Answer: A 🗳️
The indicators trigger only with direct contact to a liquid. The indicators will not be triggered by temperature and humidity that is within the product's environmental requirements described by Apple. A triggered indicator will turn red or pink...indicating that the module(s) to which the indicator is attached has been exposed to liquid.

Question #4 Topic 1

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

  • A. The unit does not have RAM or RAM is not installed properly.
  • B. The logic board has failed and must be replaced.
  • C. The RAM does not pass data integrity tests.
  • D. The hard drive has failed S.M.A.R.T. status.
Reveal Solution Hide Solution   Discussion   1

Correct Answer: A 🗳️
Reference: https://support.apple.com/en-ca/HT202768

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