The Horizon Helpdesk Agent is installed on all Connection Servers to collect session information and populate the logon segment data in the Horizon Helpdesk Tool. It tracks login activities, session statuses, and other relevant data required for helpdesk troubleshooting.
Conclusion: This is the correct answer.
The vdmadmin command enables the timing profiler, which helps with performance diagnostics by collecting data about logon and session performance. While useful for troubleshooting logon performance, it does not directly impact the collection of logon segment data in the Horizon Helpdesk Tool.
Conclusion: This command is related to performance profiling and is not used to populate logon segment information in the Helpdesk Tool.
This step enables the timing profiler, which is disabled by default
Enable Timing Profiler:
Use the following command via command prompt on each Connection Server instance:
vdmadmin -I -timingProfiler -enable
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