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Exam OG0-092 All Questions

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Exam OG0-092 topic 1 question 12 discussion

Actual exam question from The Open Group's OG0-092
Question #: 12
Topic #: 1
[All OG0-092 Questions]

Worldwide Mobile is a mobile telecommunications company formed through a series of mergers and acquisitions. They are yet to fully integrate the customer service systems for the most recent acquisitions, and as result, customer service has been a major concern for the Chief Technology Officer.
Results for the last two quarters have shown that Average Revenue Per User (ARPU) and the customer retention (Churn) rate have fallen below the industry average. The Corporate Marketing group has published some new finding about customer satisfaction. The customers appear to be switching to Air Light, a competitor, because of superior customer service. WorldwideMobile actually has better coverage in nearly all markets than Air Light, and good roaming agreement that keep rates low for business travellers. But customer satisfaction has remained low.
The Business Strategy group and the Enterprise Architecture group have conducted a high-level project to develop the enterprise-wide strategic plan. They have developed a business scenario which contains a good conceptual model of what needs to be done and also identifies the key requirements. This was used in preparing the proposal presented to the Executive Council and the Corporate Board.
The planning for the program has been underway for several months. WorldwideMobile has selected TOGAF 9 as the basis for its Enterprise Architecture.
The Corporate Board has approved funding for a multi-million Euro conversion to transition to a packaged Customer Service System. It is anticipated that the overall program will take five years to complete, but there are some tactical projects that can commence immediately to address the situation. The Executive
Council has stated that the program should define specific initiatives to enable each regional business units to create an implementation of the Customer Service
System. The implementation must meet the needs of the business unit and still provide the information needed to enable major improvements to the customer.
You are serving as the Lead Architect for the Performance and Integrity project of the Customer Service System program.
The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective. At present time, the project team is conducting an architecture development project that is focused on the customer self service capability, which was defined as part of the earlier strategic planning activities. This capability will enable customers to access their accounts, pay bills, request account reviews, and provision services from any web-enabled device.
The project team has gathered information about the self-service capability, developed a business scenario, and used the results to define an Architecture Vision for achieving the capability.
You have been asked to recommend the course of action to complete the project.
Based on TOGAF 9, which of the following is best answer?

  • A. In the remaining architecture definition phases, the project team should map out the capability in the Technology domain. In the Phases E and F, the capability should be broken down into a set of Solution Building Blocks that define the Target Architecture. Where possible, the Solution Building Blocks should be drawn from the Architecture Repository. The completed Architecture Definition Document and the Implementation and Migration Plan will be submitted for approval. Upon approval, the architecture team will conduct Compliance Assessments to ensure that the Target Architecture is properly implemented.
  • B. In the remaining architecture definition phases, the project team should map out the capability across the Business, Information System and Technology domains. In the Phases E and F, the capability should be broken down into a set of increments that are sequenced into Transition Architectures that will lead to the realization of the Target Architecture. The resulting Solution Building Blocks will then provide the basis for the capability increment solutions. The complete Architecture Definition Document and the Implementation and Migration Plan will be submitted for approval. Upon approval, the architecture team will oversee the implementation process through monitoring Architecture Contracts and by conduction Compliance Assessments.
  • C. In the remaining architecture definition phases, the project team should map out the capability across the Business, Information System and Technology domains. In the Phases E and F, the capability should be broken down into a set of increments that defines the Target Architecture. The Solution Building Blocks will provide the basis for the capability increment solutions. The complete Architecture Definition Document and the Implementation and Migration Plan will be submitted for approval. Upon approval, the architecture team will oversee the implementation process through monitoring Architecture Contracts and by conducting Compliance Assessments.
  • D. The remaining architecture definition work should be focused on mapping out the technology and infrastructure capability in the Technology domain. In Phases E and F, the capability should be broken down into a set of Solution Building Blocks that will be implemented to realize the Target Architecture. The Solution Building Blocks will provide the basis for the completed Architecture Definition Document that will be submitted for approval. Upon approval, the implementation team will conduct Compliance Assessments to ensure that the self-service capability is compliant with the overall Enterprise Architecture.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by mjdfreeiotcloud at Dec. 30, 2020, 8:55 a.m.

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TOM1000
Highly Voted 3 years, 5 months ago
B is the correct answer.
upvoted 8 times
scuzzy2010
3 years ago
I think it's B too. Question mentions that the Architecture Vision as been done, hence next step would be the Business, Information and Technology steps. Also, Transition Architectures would be required as it's a 5 year project but there are some things which can be implemented before then (for customer self service)
upvoted 1 times
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PratsMic
Most Recent 1 year, 5 months ago
A & D does not address this "The Executive Council has stated that the program should define specific initiatives to enable each regional business unit to create an implementation of the Customer Service System. The implementation must meet the needs of the business unit and still provide the information needed to enable major improvements to the customer." between B & C B - Better puts it rightly "the capability should be broken down into a set of increments that are sequenced into Transition Architectures that will lead to the realization of the Target Architecture. " C - Not better than B put it as "the capability should be broken down into a set of increments that defines the Target Architecture. "
upvoted 1 times
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hou0220
1 year, 7 months ago
Selected Answer: B
Go for B mainly because B is the only answer involve Transition Architecture which address "It is anticipated that the overall program will take five years to complete, but there are some tactical projects that can commence immediately to address the situation."
upvoted 1 times
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JKLExTop
1 year, 9 months ago
Selected Answer: B
You just finished the "Architecture Vision", or phase A. The next logical step is Phase B, C, D , which makes B the correct answer
upvoted 1 times
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Prasadvd
2 years, 4 months ago
B IS the correct answer as it provides a way solution building blocks as well as transition architectures to to realize the program over the 5 yrs time. D does not provide a way to realize the target state over time
upvoted 2 times
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qinghe
3 years, 2 months ago
B is too general for me, D mentions all the concerns to be addressed
upvoted 1 times
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LunchTime
3 years, 4 months ago
D is the correct answer. Even though we are responsible for the technology domain, the biz and IS domains must be done first. That means answer A and D are not correct. B references doing transition architectures and C does not. As such, B is the correct answer.
upvoted 3 times
elainexs
2 years, 3 months ago
Implementation team cannot conduct compliance assessment. D is incorrect.
upvoted 5 times
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susridey
3 years, 4 months ago
The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective. --> From an infra perspective means only Technology architecture needs to be considered - thus D is the right answer
upvoted 2 times
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sushmapatil
3 years, 9 months ago
D is the answer
upvoted 3 times
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mjdfreeiotcloud
3 years, 11 months ago
28.4 Capabilities in an Enterprise Architecture Context
upvoted 2 times
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