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Exam OG0-093 topic 1 question 210 discussion

Actual exam question from The Open Group's OG0-093
Question #: 210
Topic #: 1
[All OG0-093 Questions]

Scenario:
Please read this scenario prior to answering the Question.
The ABC company is a mobile telecommunications company formed through a series of mergers and acquisitions. They are yet to fully integrate the customer service systems for the most recent acquisitions, and as result, customer service has been a major concern for the Chief Technology Officer. Results for the last two quarters have shown that Average Revenue Per User (ARPU) and the customer retention (Churn) rate have fallen below the industry average.
The Corporate Marketing group has published some new findings about customer satisfaction. The customers appear to be switching to AirLight, a competitor, because of superior customer service. The company actually has better coverage in nearly all markets than AirLight, and good roaming agreements that keep rates low for business travelers. But, customer satisfaction has remained low. The Business Strategy group and the Enterprise Architecture group have conducted a high-level project to develop the enterprise-wide strategic plan.
They have developed a business scenario which contains a good conceptual model of what needs to be done, and also identifies the key requirements. This was used in preparing the proposal presented to the Executive Council and the Corporate Board. The planning for the program has been underway for several months.
The company has selected TOGAF 9 as the basis for its Enterprise Architecture. The Corporate Board has approved funding for a multi-million Euro conversion to transition to a packaged Customer Service System. It is anticipated that the overall program will take five years to complete, but there are some tactical projects that can commence immediately to address the situation.
The Executive Council has stated that the program should define specific initiatives to enable each regional business unit to create an implementation of the
Customer Service System. The implementation must meet the needs of the business unit and still provide the information needed to enable major improvements to the customer.

Refer to the Scenario -
You are serving as the Lead Architect for the Performance and Integrity project of the Customer Service System program.
The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective. At the present time, the project team is conducting an architecture development project that is focused on the customer self-service capability, which was defined as part of the earlier strategic planning activities. This capability will enable customers to access their accounts, pay bills, request account reviews, and provision services from any web-enabled device.
The project team has gathered information about the self-service capability, developed a business scenario, and used the results to define an Architecture Vision for achieving the capability.
You have been asked to recommend the course of action to complete the project.
Based on TOGAF 9, which of the following is the best answer?

  • A. In the remaining architecture definition phases, the project team should map out the capability in the Technology domain. In Phases E and F, the capability should be broken down into a set of Solution Building Blocks that define the Target Architecture. Where possible, the Solution Building Blocks should be drawn from the Architecture Repository. The completed Architecture Definition Document and the Implementation and Migration Plan will be submitted for approval. Upon approval, the architecture team will conduct Compliance Assessments to ensure that the Target Architecture is properly implemented.
  • B. In the remaining architecture definition phases, the project team should map out the capability across the Business, Information Systems, and Technology domains. In Phases E and F, the capability should be broken down into a set of increments that are sequenced into Transition Architectures that will lead to the realization of the Target Architecture. The resulting Solution Building Blocks will then provide the basis for the capability increment solutions. The completed Architecture Definition Document and the implementation end Migration Plan will be submitted for approval. Upon approval, the architecture team will oversee the implementation process through monitoring Architecture Contracts and by conducting Compliance Assessments.
  • C. In the remaining architecture definition phases, the project team should map out the capability across the Business, Information Systems, and Technology domains. In Ftiases E and F, the capability should be broken down into a set of increments that define the Target Architecture. The resulting Solution Building Blocks will provide the basis for the capability increment solutions. The completed Architecture Definition Document and the Implementation and Migration Plan will be submitted for approval. Upon approval, the architecture team will oversee the implementation process through monitoring Architecture Contracts and by conducting Compliance Assessments.
  • D. The remaining architecture definition work should be focused on mapping out the technology and infrastructure capability in the Technology domain. In Phases E and F, the capability should be broken down into a set of Solution Building Blocks that will be implemented to realize the Target Architecture. The Solution Building Blocks will provide the basis for the completed Architecture Definition Document that will be submitted for approval. Upon approval, the implementation team will conduct Compliance Assessments to ensure that the self-service capability is compliant with the overall Enterprise Architecture.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by loyolastalin at Aug. 12, 2020, 4:11 p.m.

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itmaster
Highly Voted 2 years, 5 months ago
When talking about capability based planning and using incremental approach, capability has to do with Technology, People and processes. If you plan the technology perfectly and deliver the techoology project sucessfully e.g. servers and systems get implemented, but no processes and users tranining in place to drive bussiness value out of the implemented project, then the project will succeed tecnologically, but will fail to deliver business value. To avoid such a failure, capability based planning should be used in which an incremantal approach is taken to increase the capablity over time, so that should be planned across all domains not only technology domain. Hence A and D are bad answers because they only focuse on technology domain. B and C are the best answers, as they focuse on all domains. B is the best answer as it mentions the transition architecture, which is missing in C.
upvoted 6 times
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masetromain
Most Recent 11 months, 2 weeks ago
Implementing any capability within an organization would require the design of the four domain architectures: Business, Data, Application, and Technology. Establishing the architecture practice within an organization would therefore require the design of , so its B
upvoted 1 times
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OCHT
1 year, 2 months ago
Selected Answer: B
Analysis: Option A and D: These options focus only on the Technology domain, which is too narrow given that the project is part of a broader strategic initiative that involves Business and Information Systems domains as well. Option C: This option is similar to Option B but lacks the sequencing into Transition Architectures, which is crucial for a multi-year, complex project like this one. Option B: This option is the most comprehensive. It considers all relevant architecture domains (Business, Information Systems, and Technology), sequences the work into Transition Architectures, and includes oversight mechanisms like Architecture Contracts and Compliance Assessments.
upvoted 1 times
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CarlosPinheiro
1 year, 3 months ago
Selected Answer: D
In my opinion, the answer is D. "The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective."
upvoted 1 times
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modsjunk
1 year, 4 months ago
Selected Answer: B
Answer is B, it is asking the At the present time, the project team is conducting an architecture development project that is focused on the customer self-service capability, which was defined as part of the earlier strategic planning activities. This capability will enable customers to access their accounts, pay bills, request account reviews, and provision services from any web-enabled device. The project team has gathered information about the self-service capability, developed a business scenario, and used the results to define an Architecture Vision for achieving the capability. the infrastructure is a distractor to the question, it is asking about the 2nd part which is the web portal
upvoted 1 times
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noureldin
2 years, 2 months ago
Selected Answer: B
Correct Answer : B
upvoted 3 times
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Banzaaai
2 years, 4 months ago
Selected Answer: D
D. The remaining architecture definition work should be focused on mapping out the technology and infrastructure capability in the Technology domain
upvoted 2 times
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PrashanttheCloudMaster
2 years, 6 months ago
As per understanding , solution sequence --- >B C are best answers , D A are bad answers as they talk about phase E to F instead of BDAT @ examtopics -- ! Please give detail answers for all choices !
upvoted 1 times
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ffffiii
2 years, 12 months ago
D. key word "from an infrastructure perspective", hence focus on technology as Business Architecture already been done.
upvoted 4 times
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juuunior
3 years, 7 months ago
I still think that it's B. As you go via all phasess of ADM in that case.
upvoted 2 times
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RVR
3 years, 10 months ago
I think there is also the statement that "here are some tactical projects that can commence immediately to address the situation" hence they
upvoted 1 times
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KarthikBalla
4 years, 1 month ago
@Arockia.. That's exactly the reason why the answer is D. No need of Business & Information Systems.
upvoted 3 times
juuunior
3 years, 7 months ago
Why do you think it's ok to skip Phases B and С ?
upvoted 1 times
youthanasia
3 years, 6 months ago
This sentence 'The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective'. Infrastructure is Phase D.
upvoted 2 times
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Arockia
4 years, 3 months ago
Why it is not B. As the question says from an infrastructure perspective?
upvoted 2 times
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