To submit a support case to Splunk Support, the individual must have the appropriate support entitlement associated with their account. This entitlement is typically granted to designated users within an organization based on their Splunk license agreement.
Key Points:
Support Entitlement: Only individuals with valid entitlement can submit support cases. This ensures that only authorized users can access Splunk's support resources.
Designated Support Contacts: Organizations can assign specific users as support contacts, and the number of contacts allowed depends on the license size.
Submission Methods: Cases can be submitted through the Splunk Support Portal, email, or phone.
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