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Exam ICBB topic 1 question 227 discussion

Actual exam question from Six Sigma's ICBB
Question #: 227
Topic #: 1
[All ICBB Questions]

Which of the following is not a product quality dimension?

  • A. Serviceability
  • B. Reliability
  • C. Responsiveness
  • D. Durability
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Suggested Answer: C 🗳️

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InvisibleBeing
1 year, 5 months ago
Easy way to remember: Responsiveness is a "Service Quality Dimension", where you need to be responsive to customer needs or complaints and provide prompt service.
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