Exam ICBB topic 1 question 308 discussion

Business process design (BPD) is the creation of new workflows from scratch in order to achieve a company’s goals. It helps teams develop effective and clearly defined processes and workflows that are scalable and easy to replicate. Formalizing tasks that employees perform regularly will help to establish best practices, and guarantee that all relevant parties know the exact steps that go into a business process or workflow. Example: Improving an existing process: An HR team has an effective process in place for sharing information with employees, however, they recently faced an issue that led to mixed messages being delivered. The HR team identified the problem and how it can be solved, and worked on improving their existing process by identifying and assigning a single person to the communication process.