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Exam CIS-EM topic 1 question 80 discussion

Actual exam question from ServiceNow's CIS-EM
Question #: 80
Topic #: 1
[All CIS-EM Questions]

A support agent resolves an incident associated with an alert. What is the best method to close the alert?

  • A. Set the evt_mgmt.incident_closes_alert
  • B. Set the evt_mgmt.alert_closes_incident
  • C. Switch over to the alert form and close the alert manually
  • D. Create a business rule on the alert table to match the associated Incident with its respective alert
  • E. Create a business rule on the incident table
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Suggested Answer: A 🗳️

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peter_szelegowitz
9 months ago
Selected Answer: A
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0756521
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