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Exam CIS-EM topic 1 question 18 discussion

Actual exam question from ServiceNow's CIS-EM
Question #: 18
Topic #: 1
[All CIS-EM Questions]

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?

  • A. The support agent does not have the evt_mgmt_user role.
  • B. The support agent only has the evt_mgmt_admin role.
  • C. The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
  • D. The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by peter_szelegowitz at Jan. 30, 2023, 7:39 p.m.

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wkwkhk
6 months, 2 weeks ago
Selected Answer: A
https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-management/task/t_EMResolveCloseIncidentAlert.html
upvoted 2 times
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MrBravo
9 months, 3 weeks ago
A Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user
upvoted 1 times
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KondorZw
1 year, 1 month ago
Selected Answer: A
Role required: evt_mgmt_admin, evt_mgmt_operator, OR evt_mgmt_user
upvoted 2 times
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Pauldeb
1 year, 3 months ago
Selected Answer: A
the evt_mgmt_user is enough to close alert through incident
upvoted 3 times
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omkarh9011
1 year, 3 months ago
Selected Answer: B
Answer is 'B'. Having only evt_mgmt_admin role causes this problem. Agent should also have either evt_mgmt_user or evt_mgmt_operator role as mentioned in document - https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/event-management/task/t_EMResolveCloseIncidentAlert.html
upvoted 1 times
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shkrbkr03
1 year, 3 months ago
It's D. You need operator to take actions on alerts.
upvoted 1 times
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denisetaylor68
1 year, 6 months ago
Question is worded erroneously, should be "A support agent resolves an incident associated with an alert, but the alert does NOT automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert." Based on that question, correct answer is A (only evt_mgmt_user is needed).
upvoted 2 times
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Chrisflores15
1 year, 7 months ago
Changing to A after reading this: https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/event-management/task/t_EMResolveCloseIncidentAlert.html
upvoted 3 times
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Chrisflores15
1 year, 7 months ago
D. The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.
upvoted 1 times
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peter_szelegowitz
1 year, 9 months ago
Selected Answer: D
https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/reference/r_InstalledWithEventManagement.html
upvoted 1 times
...

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Community vote distribution
A (35%)
C (25%)
B (20%)
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