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Exam CIS-CSM topic 1 question 88 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 88
Topic #: 1
[All CIS-CSM Questions]

In Agent Workspace Chat, Agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?

  • A. Rejects an incoming chat and moves it automatically to the “General” queue
  • B. Routes the chat towards another group
  • C. Uses response templates to insert as text in a conversation
  • D. Rolls up the current chat history towards an existing case
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Suggested Answer: C 🗳️
by Bhavi9999 at Jan. 28, 2023, 9:17 p.m.

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netvision_g
8 months, 3 weeks ago
Selected Answer: C
r Uses Response templates to insert as text in a conversation. Note: Only response templates that have a condition of [Type][is][Chat] are available in Agent Chat. Available response templates Source: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/conversational-interfaces/concept/ci-quick-actions.html
upvoted 1 times
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[Removed]
12 months ago
Selected Answer: C
R: C https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/administer/conversational-interfaces/concept/ci-quick-actions.html
upvoted 2 times
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NokoNice
1 year ago
Selected Answer: C
C is correct. https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/administer/conversational-interfaces/concept/ci-quick-actions.html
upvoted 2 times
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Bhavi9999
1 year, 9 months ago
The given answer is correct
upvoted 1 times
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