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Exam CIS-CSM topic 1 question 86 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 86
Topic #: 1
[All CIS-CSM Questions]

When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

  • A. Allows access to knowledge articles based on customer’s security access
  • B. Allows access to knowledge articles that are related to entitlements owned by a customer
  • C. Allows access to multi-product line knowledge articles
  • D. Allows access to knowledge articles that are related to products owned by a customer
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Suggested Answer: D 🗳️

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abrakadabrek
Highly Voted 11 months, 1 week ago
D should be correct answer. https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/reference/r_KnowProdEntitlementCompInstalled.html Entitilements are only permissions. We adding product to the Knowledge Base or Knowledge Article
upvoted 11 times
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mrcharli66
Most Recent 3 weeks, 6 days ago
Selected Answer: D
D is correct
upvoted 4 times
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sephereth
2 months, 1 week ago
Selected Answer: D
Answer: D. Allows access to knowledge articles that are related to products owned by a customer Explanation: "customers can access all of the knowledge articles related to the products for which they have entitlements." Source: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/reference/r_KnowProdEntitlementCompInstalled.html
upvoted 4 times
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NokoNice
2 months, 2 weeks ago
Selected Answer: D
D is correct
upvoted 4 times
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Npapir
4 months, 2 weeks ago
kb_product_entitlement.article.enable Enable access control of Knowledge Articles based on product entitlements. If enabled, customers can access all of the knowledge articles related to the products for which they have ENTITLEMENTS. B is correct
upvoted 2 times
Alarih
3 months, 1 week ago
looks like D is correct, as logically based on your statement - customers may have Entitlement for a Products they Don't Own, and technically if they own a product they have entitlement for it...
upvoted 1 times
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Lucky62
6 months, 2 weeks ago
Selected Answer: D
D is correct
upvoted 3 times
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