If a software product does not exist in the Software Library, you can add a custom product. Custom products enable you to normalize and account for homegrown software, or software that is not yet part of the Software Library.
https://docs.servicenow.com/en-US/bundle/tokyo-it-asset-management/page/product/software-asset-management2/task/t_AddACustomProduct.html
Software product: used in combination with the publisher during Discovery model normalization. You can add a custom product if a software product does not exist in the Software library in Software Asset Administration Custom Products. Pay-for-license software products are stored in the Software Product table [sam_sw_product] which is updated from the ServiceNow Content Library.
If a software product does not exist in the Software Library, you can add a custom product. Custom products enable you to normalize and account for homegrown software, or software that is not yet part of the Software Library.
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