Policy and Compliance Management, but I thought it would have been Risk Management, which includes functionality to measure control effectiveness? From the textbook: "create the manual factor for Control Effectiveness, which calculates the control effectiveness score on the Control Effectiveness Assessment"(pg 243)? More on the process, here: https://docs.servicenow.com/bundle/vancouver-governance-risk-compliance/page/product/grc-risk/task/c...
Alternatively, this link shows how audit management also can measure control test effectiveness https://docs.servicenow.com/bundle/tokyo-governance-risk-compliance/page/product/grc-audit/concept/i...
Seems like it can really go either way
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