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Exam CSA topic 1 question 296 discussion

Actual exam question from ServiceNow's CSA
Question #: 296
Topic #: 1
[All CSA Questions]

An order for new office equipment has been placed through the Service Catalog. How would you view the lists of requests after the orders have been placed?

  • A. All > Tables and Columns > Tasks
  • B. In the Navigation Filter, type “requests.list" and press the Enter key
  • C. All > Service Catalog > Requests
  • D. All > Service Catalog > Open Records > Items
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

Comments

Chosen Answer:
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smeagel
Highly Voted 1 year, 8 months ago
there is no correct answer here. Should be Service Catalog -> open records -> requests
upvoted 7 times
Dekoreh
1 year, 2 months ago
D is actually correct.
upvoted 3 times
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6d50eb7
Highly Voted 9 months ago
Selected Answer: C
The question is how would you view the lists of REQUESTS, not items. Therefore the answer is C.
upvoted 5 times
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40a783b
Most Recent 4 days, 12 hours ago
Selected Answer: D
I even checked in an instance there is no All->Service Catalog->Request there is either All->Service Catalog->Open Records ->Requests or All->Service Catalog->Items hence D is correct
upvoted 1 times
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047a2d5
4 days, 13 hours ago
I am defenitilty with option D, as I test this one and request new order and I see it under Service Catalog > open record, items,
upvoted 1 times
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Dewoodma
2 weeks, 2 days ago
The question asks how to view the list of requests. This is C, and yes, it should have stated: Service Catalog -> Open records -> Requests
upvoted 1 times
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JinDG
1 month, 2 weeks ago
Selected Answer: D
C doesn't even exsit what is wrong with the vote?
upvoted 1 times
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gedgy
2 months, 4 weeks ago
Selected Answer: C
C is the answer because there is no - All>Service Catalog>Open Record>Items
upvoted 1 times
047a2d5
4 days, 13 hours ago
No, their is under Service Catalog - Open recodrs then items
upvoted 1 times
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Raxon
3 months, 3 weeks ago
Selected Answer: D
There is no All > Service Catalog > Request... There's All > Service Catalog > Open > List These also All > Service Catalog > Open > Request
upvoted 1 times
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Cplatt
3 months, 3 weeks ago
Selected Answer: C
Due to the question specifying "request" and not "item" C would be the correct answer. There's the Request(REQ#)>Requested Item(RITM#). Since they're two individual records C makes sense to be the correct answer.
upvoted 1 times
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MACCA81
6 months, 2 weeks ago
Selected Answer: D
I would have to go with D. I am surprised by people saying they've tested C and it's the correct answer, as C doesn't even exist. There’s NO All -> Service Catalog -> Requests. Now there is All -> Service Catalog -> Request Overview, but 1. it's not the same as C answer as it's Reuest Overview, not requests and 2. it's a Dashboard. On it you can review report widgets on request items by stages and open request items, etc. But they are in report types like Pies and Donuts, etc. Not what the question is asking for.
upvoted 3 times
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f740534
6 months, 4 weeks ago
It's C, I just tested it in my PDI. D is the list of requested items (RITM), C views REQ.
upvoted 2 times
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PetterRE
7 months, 3 weeks ago
Selected Answer: C
D views the list of requested items, while C views the list of requests, which is what the question is asking for, and therefore correct.
upvoted 4 times
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Joe15
9 months ago
Selected Answer: D
D is the correct answer
upvoted 1 times
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5852843
9 months, 1 week ago
I think the answer should be C because D is for items not requests. There can be multiple items in a request. To look at the requests not items, wouldn't the correct answer bc C?
upvoted 2 times
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jmm18
11 months, 4 weeks ago
D is the correct answer
upvoted 2 times
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Emuti
1 year, 3 months ago
D is the correct answer
upvoted 2 times
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al3xunder
1 year, 5 months ago
D is the correct answer
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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