Exam CIS-HAM topic 1 question 8 discussion

ABCF is the answer Explanation: Personas represent important classes of potential users of a product, A user may have multiple roles and multiple personas, Roles control access to features, A user may have multiple roles but single persona

A contradicts F. You cannot have both. BCF.

Why should A user only have one persona? I can have multiple personas in my company, not only one. I think the answer really would be B, C, F. Not A.

This is the correct answer based on the training material - A and F do seem contradictory, but it's because they are both individually possible - it's not both'

Quote from HAM Fundamentals (Personas, Roles and Groups): 1. Sometimes one individual carries multiple persona responsibilities. 2. Sometimes one individual can have a single persona responsibility across multiple areas. 3. Personas are used to represent important classes of potential users of a product, process, or service (i.e., a user type). 4. Roles control access to features and capabilities in applications and modules; they identify what a ServiceNow user can do.

This one is tough. Pulled these from pages 37 and 38 in Vancouver textbook. A and F seem contradictory, but I think it is just saying both are possible.

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