ABCF is the answer
Explanation:
Personas represent important classes of potential users of a product, A user may have multiple roles and multiple personas, Roles control access to features, A user may have multiple roles but single persona
This is the correct answer based on the training material - A and F do seem contradictory, but it's because they are both individually possible - it's not both'
Quote from HAM Fundamentals (Personas, Roles and Groups):
1. Sometimes one individual carries multiple persona responsibilities.
2. Sometimes one individual can have a single persona responsibility across multiple areas.
3. Personas are used to represent important classes of potential users of a product, process, or service (i.e., a user type).
4. Roles control access to features and capabilities in applications and modules; they identify what a ServiceNow user can do.
This one is tough. Pulled these from pages 37 and 38 in Vancouver textbook. A and F seem contradictory, but I think it is just saying both are possible.
Nowlearning: HAM Fundamentals on demand Utah - HAM Overview - Personas, Roles, and Groups
upvoted 1 times
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
VijayaBindhu
Highly Voted 1 year, 10 months agoDougEFresh
Highly Voted 1 year, 4 months agofranseno
Most Recent 4 months, 3 weeks agoStanZG
8 months, 3 weeks agoJBurns1979
11 months, 2 weeks agomarka_1267
1 year ago