Exam CSA topic 1 question 280 discussion

A - as this is part of the CSA official book. You have labs on it. C- Predictive Intelligence is barely mentioned.

In ServiceNow, Assignment Rules are used to automatically allocate tasks, incidents, or service requests to the appropriate assignment group or team member based on specified criteria. These rules help streamline the assignment process and ensure that critical or high-priority items are directed to the appropriate individuals or groups for prompt resolution.

A is the correct answer. The Assignment rules module allows you to automatically set a value in the assigned_to and assignment_group fields when a set of conditions occurs. An assignment rule must also meet these additional criteria to run: The task record has been created or updated. Assignment rules do not apply to unsaved changes on a form. The task record must be unassigned. The record cannot have an existing value for either the assigned_to or assignment_group fields. Assignment rules cannot overwrite existing assignments (including assignments set by a default value or a previously run assignment rule). The assignment rule is the first rule that matches the table and conditions. If more than one assignment rule matches the conditions, only the rule with the lowest order value runs.

Since the criteria have been predefined as mentioned in the question, so it should be "Assignment Rule".

A is correct

C is correct. Page 314 of the ServiceNow Administration Fundamentals - Tokyo Edition.

Can anyone please confirm whether its A or C?

A IS CORRECT