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Exam CSA topic 1 question 288 discussion

Actual exam question from ServiceNow's CSA
Question #: 288
Topic #: 1
[All CSA Questions]

A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns?

  • A. Right click on any column header, Context Menu > Configure > List Layout
  • B. Click List Context Menu > Configure > List Layout
  • C. Click List Context Menu > Personalize List
  • D. Click Personalize List
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️

Comments

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Spiderman5000
Highly Voted 1 year, 10 months ago
Selected Answer: D
"A" is correct if you wish to change the layout for all. "D" is correct (in Tokyo) if you want to personalize.
upvoted 5 times
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Cplatt
Most Recent 6 months ago
This is a bit tricky because the entire time I'm thinking from an admin perspective and my colleague would also be an admin so Option A would be a logical choice for more control and dot walking capabilities if they need it. D is also correct. I guess the term "colleague" is where this can be tricky. I hope the test marks D as the correct answer.
upvoted 1 times
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MACCA81
8 months, 4 weeks ago
Selected Answer: D
Correct answer is D - This is the "Gear" icon on the right-hand side of the list header, and it's called Personalize List (hover over the gear icon and you'll see the name). Answers A is incorrect as through this option you don't change your personal view of the list but the the list view for everyone, and only admins and specialized admins can do that. B and C are not possible at all as on the List context menu there are NO Configure or Personalize List options.
upvoted 1 times
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6d50eb7
11 months, 2 weeks ago
Selected Answer: D
Click the gear to re-arrange the columns
upvoted 1 times
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EricSon
1 year ago
Selected Answer: C
I just tried - it should be the gear button, then rearrange the columns in the personalised list.
upvoted 1 times
EricSon
1 year ago
Ok, I think the wording of the answers is misleading. Answer should be "D" as the gear button is the "Personalize List" icon.
upvoted 1 times
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Philippvs
1 year, 9 months ago
Selected Answer: D
It’s most likely.
upvoted 1 times
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rittersportler
1 year, 10 months ago
I agree with Spiderman5000, Vshy123, smeagel. The wording is a bit confusing, but I am sure they mean the "gear icon" with "Personalize list". It becomes visible when you hover over it with the mouse.
upvoted 2 times
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Vishy123
1 year, 10 months ago
D is correct
upvoted 3 times
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smeagel
1 year, 10 months ago
D should be correct. Configure - list layout would change it for all workers. And normal workers (ITIL User) dont even have the configure option
upvoted 4 times
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spradeep233
1 year, 10 months ago
A IS CORRECT ONLY
upvoted 2 times
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spradeep233
1 year, 10 months ago
A IS CORRECT
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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