Exam CIS-CSM topic 1 question 116 discussion

Correct answer is C, D --> https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html

C&D Customer access management: Improves the customer experience by enabling related parties to track and collaborate on cases Improves operational efficiency by enabling customers to track cases for products and services Increases automation by automatically granting access to cases based on access to sold product https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html

Improves the customer experience by enabling related parties to track and collaborate on cases Improves operational efficiency by enabling customers to track cases for products and services Increases automation by automatically granting access to cases based on access to sold product https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html

CD is Correct. https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html

Explanation: - Improves the customer experience by enabling related parties to track and collaborate on cases (D.) - Improves operational efficiency by enabling customers to track cases for products and services - Increases automation by automatically granting access to cases based on access to sold product (C.) Source: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html

C and D

CD ARE CORRECT

CD are correct