Correct answer is C, D --> https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html
C&D
Customer access management:
Improves the customer experience by enabling related parties to track and collaborate on cases
Improves operational efficiency by enabling customers to track cases for products and services
Increases automation by automatically granting access to cases based on access to sold product
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html
Improves the customer experience by enabling related parties to track and collaborate on cases
Improves operational efficiency by enabling customers to track cases for products and services
Increases automation by automatically granting access to cases based on access to sold product
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html
CD is Correct.
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html
Explanation:
- Improves the customer experience by enabling related parties to track and collaborate on cases (D.)
- Improves operational efficiency by enabling customers to track cases for products and services
- Increases automation by automatically granting access to cases based on access to sold product (C.)
Source: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html
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