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Exam CIS-CSM topic 1 question 11 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 11
Topic #: 1
[All CIS-CSM Questions]

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

  • A. Apply Role by Customer
  • B. Auto Assessment
  • C. Change Update to Close
  • D. Update Case Entitlement
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Suggested Answer: BD 🗳️
by RahulBhor at Dec. 25, 2022, 8:29 a.m.

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netvision_g
9 months ago
Selected Answer: BD
- Auto assessment business rule. - Update case entitlement on Close. Source: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_BRIWCustomerService.html
upvoted 1 times
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NokoNice
1 year, 1 month ago
Selected Answer: BD
BD Is correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_BRIWCustomerService.html
upvoted 3 times
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RahulBhor
1 year, 10 months ago
given answer is correct.by Akrit https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/reference/r_BRIWCustomerService.html
upvoted 3 times
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