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Exam CIS-CSM topic 1 question 10 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 10
Topic #: 1
[All CIS-CSM Questions]

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

  • A. Case Escalation
  • B. Case State
  • C. Case Categorization
  • D. Case Prioritization
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Suggested Answer: CD 🗳️

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netvision_g
9 months ago
Selected Answer: CD
E-book, pág 154. ServiceNow Predictive Intelligence can improve case triage quality by eliminating guesswork from these case management decisions: • Case Categorization • Case Assignment • Case Prioritization
upvoted 1 times
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NokoNice
1 year, 1 month ago
Selected Answer: CD
ServiceNow Predictive Intelligence can improve case triage quality by eliminating guesswork from these case management decisions: • Case Categorization • Case Assignment • Case Prioritization
upvoted 4 times
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RahulBhor
1 year, 10 months ago
Given answer is correct, By Akrit. https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-predictive-intelligence.pdf
upvoted 4 times
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