Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
E-book, pág 154.
ServiceNow Predictive Intelligence can improve case triage quality by eliminating guesswork from these case management decisions:
• Case Categorization
• Case Assignment
• Case Prioritization
ServiceNow Predictive Intelligence can improve case triage quality by eliminating guesswork from these case management decisions:
• Case Categorization
• Case Assignment
• Case Prioritization
Given answer is correct, By Akrit.
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-predictive-intelligence.pdf
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