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Exam CIS-CSM topic 1 question 118 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 118
Topic #: 1
[All CIS-CSM Questions]

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

  • A. Customer case manager (sn_customerservice.customer_case_manager)
  • B. Customer account manager (sn_customerservice.customer_account_manager)
  • C. Customer admin (sn_customerservice.customer_admln)
  • D. Customer (sn_customerservice.customer)
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by _ThePhoenix_ at Dec. 19, 2022, 7:45 a.m.

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Faizan94
3 months, 1 week ago
C is correct, they can delegate by assigning either of roles to the user. Customer Admin, Partner Admin
upvoted 1 times
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netvision_g
9 months, 1 week ago
Selected Answer: C
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
upvoted 1 times
netvision_g
9 months, 1 week ago
Customer administrator [sn_customerservice.customer_admin] Administrator role for a customer account. This user has access to data within the account.
upvoted 1 times
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NokoNice
1 year, 1 month ago
Selected Answer: C
C is correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/configure-csm-accounts-contacts.html
upvoted 2 times
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123Destiny
1 year, 2 months ago
Selected Answer: C
Create customer contacts A contact is a user who is an employee of an account. Use the Customer Service Management application to create contact records. Before you begin Role required: sn_customerservice_manager or admin SOURCE: https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/configure-csm-accounts-contacts.html
upvoted 3 times
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benny888
1 year, 2 months ago
C https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html#r_RolesInstalledWithCustomerService__section_uff_bbj_x2b
upvoted 1 times
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Lucky62
1 year, 5 months ago
Selected Answer: C
C is correct
upvoted 2 times
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_ThePhoenix_
1 year, 11 months ago
Selected Answer: C
I believe the correct answer should be C
upvoted 3 times
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