In ServiceNow Customer Service Management (CSM), information about a customer’s service contract is typically found in the Contract Management section, not in Knowledge.
Here’s where you can find service contract details in ServiceNow CSM:
1. Contracts (Customer Service > Contracts) – This module stores service contracts, including their terms, start and end dates, entitlements, and associated customers or accounts.
2. Entitlements (Customer Service > Entitlements) – Defines the services and support levels a customer is eligible for under their contract.
3. Accounts & Contacts (Customer Service > Accounts/Contacts) – Links contracts to specific customers and their support entitlements.
The Knowledge Base (KB) is used for storing articles, troubleshooting guides, and FAQs—not contract details.
given answer is correct. By Aakreet
check last paragraph of doc
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/create-csm-service-contracts.html
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