ABCF Is correct.
Organizational structure (yours and your customers)
Geographical location (yours and your customers)
Language and cultural differences (yours and your customers)
Time zones (yours and your customers)
Industry sector (your customers)
Knowledge and skills required
Criticality or VIP status of contacts
Number of agents required
From the CSM Fundamentals Customer Support Desk Organizational Structure:
There are many influencing factors that will help determine the type of customer support desk structure required, these factors can include:
Organizational structure (yours and your customers)
Geographical location (yours and your customers)
Language and cultural differences (yours and your customers)
Time zones (yours and your customers)
Industry sector (your customers)
Knowledge and skills required
Criticality or VIP status of contacts
Number of agents required
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