financial, contractual, inventory, maintenance of install base items (which are assets) are tacked on the asset record. (This is a good practice from the eBook)
Correct answer is D, Lesson CSM Asset Management.
To Customer Service Management, asset management has different use cases for tracking products or services customers uses, or the assets the company uses to support customer-facing services.
An asset is a specific product or instance that is supported for a customer.
https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/task/configure-csm-assets.html
correct answer is D:
To Customer Service Management, asset management has different use cases for tracking products or services customers uses, or the assets the company uses to support customer-facing services.
Note:https://nowlearning.servicenow.com/lxp?id=learning_course&course_id=0ca1382d472a15d4f6b11244846d4310&group_id=3c88ce7e87ea5d50bfe94088dabb35b3&child_id=a9980abe87ea5d50bfe94088dabb35c1&spa=1
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