Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)
A D ARE CORRECT
https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/concept/c_KnowledgeProductEntitlements.html
From the CSM Implementation book (Lab 2.03): KPE restricts access to knowledge bases and articles based on products owned by the customer or consumer. Once verified, user criteria are the second level of security being applied, as both work in conjunction.
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