But in real world while working on projects, we do not memorize names of business rules.
Most often than not, developers customize business rules as per requirements of customer.
The business rule Populate Assignment Group based on CI/SO triggers this functionality when an incident, problem or change request is created or updated and when the assignment group in the assigned to field is emty.
A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.
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