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Exam CIS-ITSM topic 1 question 36 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 36
Topic #: 1
[All CIS-ITSM Questions]

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

  • A. Populate Assignment Group based on CI/SO
  • B. Auto-populate ITSM Assignment Groups
  • C. ITSM Assignment Lookup Rule
  • D. Automatic Assignment for ITSM
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Suggested Answer: A 🗳️

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subhadeep_ghosh
Highly Voted 1 year, 3 months ago
Selected Answer: A
But in real world while working on projects, we do not memorize names of business rules. Most often than not, developers customize business rules as per requirements of customer.
upvoted 8 times
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Manny1218
Most Recent 2 months ago
Selected Answer: A
IT Service Management (ITSM) Implementation On Demand Module 6: Problem Management Page: Support Group -> Assignment Group Answer is A
upvoted 1 times
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be9c2c8
6 months, 4 weeks ago
Selected Answer: A
The business rule Populate Assignment Group based on CI/SO triggers this functionality when an incident, problem or change request is created or updated and when the assignment group in the assigned to field is emty.
upvoted 1 times
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marka_1267
1 year, 4 months ago
Selected Answer: A
A, p 290
upvoted 2 times
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lolnaman
1 year, 7 months ago
A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.
upvoted 1 times
lolnaman
1 year, 7 months ago
Business Rule is a OOB (populate assignment group based on CI/SO)
upvoted 2 times
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som_420
1 year, 11 months ago
Selected Answer: A
correct
upvoted 2 times
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