Exam CIS-ITSM topic 1 question 24 discussion

BC is the right answer you can approach categorization in the following ways 1) Re - use existing categories 2)Define new categories 3)Drive categorization by CI class

eBook Vancouver page 328

IT Service Management (ITSM) Implementation On Demand Module 6.3: Problem Lifecycle Configuration Page: Categorization Answer is BC

URL: https://servicenow.read.inkling.com/ Book: "IT Service Management Implementation" Secrion: "Problem Managment" -> "Categorization" You can approach categorization in the following ways: * Re-use Existing Categories: Customers typically use the same categories for incident and problem. * Define New Categories: : If problem requires a different set of categories, you can use the out of box categories or define your own. The categories should be simple and standard. * Drive Categorization by CI: If you have a robust CMDB, you can drive categorization based on the CI class. This would require additional configuration and scripting.

Drive categorization by CI - if you have robust CMDB and requires additional config and scripting. Re-use existing categories Define new categories - can use out of the box or define custom but simple and standard.

b and c is correct

BC as per CIS-ITSM eBook, correct answer would be B and C

As per page 344 of CIS-ITSM eBook: (1) Re-use existing categories (2) Drive categorization by CI (if customer has a robust CMDB architecture) (3) Define new categories Hence B and C are correct answers

From the book: Re-use existing categories: Customers typically use the same categories for incident and problem. Define new categories: use oob categories or define your own. Drive categorization by CI: you can drive categorization based on the CI class

P. 344

ITSM Implementation (Tokyo) ebook p344

BC is correct

B C is right

is A not also correct? Jut asking

1. There's no such thing as CMDB classes, so CD

B,C is right

BC - is 100% correct.