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Exam CIS-ITSM topic 1 question 12 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 12
Topic #: 1
[All CIS-ITSM Questions]

Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change
The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?

  • A. Add a UI action to hide the Network CAB group from the list
  • B. Add a UI action to provide an error message if the Network CAB group is selected
  • C. Add Dictionary Override to specify the Incident group Reference Qualifier
  • D. Modify the choice list to include only the appropriate group types
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by som_420 at Dec. 15, 2022, 12:28 p.m.

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MarlyB
Highly Voted 1 year, 3 months ago
Selected Answer: C
From the book: Once group types are assigned, use Dictionairy Overrides to specify Reference Qualifiers on the Assignment group fields for each task type.
upvoted 6 times
...
McKenzieDuquesne
Most Recent 8 months, 3 weeks ago
Selected Answer: C
Leverage the group Type field and reference qualifiers to restrict assignment options only to include appropriate groups.
upvoted 1 times
...
Amit7414
1 year, 10 months ago
Selected Answer: C
correct
upvoted 1 times
...
som_420
1 year, 11 months ago
Selected Answer: C
correct
upvoted 2 times
...

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