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Exam CIS-ITSM topic 1 question 9 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 9
Topic #: 1
[All CIS-ITSM Questions]

A customer requests that when the Service Desk agent clicks on the information icon for the Caller's name, the quick view frame shows only the following fields:

User name -

Manager name -

Email Address -

Employee ID -
How would you modify the quick view frame?

  • A. Update the sys_popup view for the user table
  • B. Update the sys_quick view for the caller table
  • C. Update the sys_popup view for the caller table
  • D. Update the sys_quick view for the user table
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by som_420 at Dec. 15, 2022, 12:25 p.m.

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MarlyB
Highly Voted 8 months, 2 weeks ago
Selected Answer: A
From the book: Use the table name of the table being referenced. In this case, the Caller field is on the incident form, but the field references to the User [sys_user] table. The URL to add the sys_popup view should reference the User table
upvoted 6 times
...
lyon301
Most Recent 9 months, 3 weeks ago
Selected Answer: A
the answer is A
upvoted 1 times
...
Vinay_Sahu
10 months, 3 weeks ago
A is correct !!
upvoted 1 times
...
PappyFox
1 year ago
Selected Answer: A
A Is correct
upvoted 1 times
...
esllin
1 year, 2 months ago
Selected Answer: A
textbook p87
upvoted 2 times
...
Amit7414
1 year, 4 months ago
Selected Answer: A
correct
upvoted 1 times
...
som_420
1 year, 4 months ago
Selected Answer: A
correct
upvoted 1 times
...
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C (25%)
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