Exam CIS-CSM topic 1 question 1 discussion

an agent has role sn_customerservice_agent, which allows article creation.

Look at the question once again, they are talking about knowledge article creation, not case. A is correct. They can't.

A is correct, agent and managers cannot create knowledge article from community questions, it requires knowledge harvester role, only cases from community questions.

A is correct, agent and managers cannot create knowledge article from community questions, it requires knowledge harvester role, only cases from community questions.

This is not creating case from community questions, this is creating knowledge article from community questions, it requires knowledge harvester role.. Answer is False

This is not creating case from community questions, this is creating knowledge article from community questions, it requires knowledge harvester role.

B is correct! Agents & Managers CAN create cases from Community questions

B is correct and this is why: Two sets of users can create cases from questions: Customer service agents, consumer service agents, and customer service managers. Users with the sn_customerservice.proxy_case_creator role. Community administrators and community moderators inherit this role. CSM Fundamentals CSM Service Portal (Common Features)

A is correct, They can't, check this link of the documentation: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-communities/reference/communities-roles.html Proxy case creator [sn_customerservice.proxy_case_creator] -A community user who can create a customer service case from a community discussion.

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-communities/reference/communities-roles.html

B is the correct answer and this is why.. If you create a group for managers n agents if you want to be able to create knowledge from the community and assign these roles to that group "sn_communities.knowledge_harvester, sn_communities.admin, or sn_communities.moderation_admin"  cos by default, they won't have these roles. I will say yes they can if they're being assigned the roles mentioned above.

Is the correct answer B?

A is correct

abrakadabrek is right

Given answer is correct. A