After the content download is complete, the updated content is pulled into the staging columns of the Software Publishers (samp_sw_publisher), Software Products (samp_sw_product), Discovery maps (samp_sw_entitlement_definition), and Software Product Definitions (samp_sw_product_definition) tables. A query runs and identifies what transactional data in your instance must be updated with the new content. After the changes are identified, the changes are then propagated to your instance
If the ServiceNow instance is SN hosted, a weekly job runs to automatically pull normalization library content data from the content server. Determining whether the content has been pulled:
- Query Download Schedules (cds_client_schedule) for each table starting with “samp_”. The Last Updated On column will contain when the data for that table was last pulled from the content server.
- In the content that ships with the plugin, there are over 7,700 records in samp_sw_package table.
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fmineo
Highly Voted 1 year, 11 months agoMarlyB
Most Recent 8 months, 3 weeks agoTaddei
1 year, 4 months ago