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Exam CIS-CSM topic 1 question 18 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 18
Topic #: 1
[All CIS-CSM Questions]

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content? (Choose two.)

  • A. Imported external articles appear as attachments in ServiceNow
  • B. Only applications that allow WebDAV connections can be integrated
  • C. The imported article will have the same category it had in the source knowledge base
  • D. SharePoint blocks this integration
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Suggested Answer: AB 🗳️
by RahulBhor at Dec. 10, 2022, 7:46 a.m.

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RahulBhor
Highly Voted 1 year, 2 months ago
Selected Answer: AB
This should be correct
upvoted 7 times
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Magand
Most Recent 3 months, 4 weeks ago
Is asking about integration not OOB funtionality we know that we can create KB- Articles from a doc files but over integrations will be WebDAV
upvoted 1 times
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Kaushal_Jha
4 months, 1 week ago
Correct answer is A and B
upvoted 3 times
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sephereth
4 months, 1 week ago
Selected Answer: AB
Answer: A. Imported external articles appear as attachments in ServiceNow B. Only applications that allow WebDAV connections can be integrated Explanation: - "The acquire handler uses a WebDAV client to acquire external content to create articles." (b) - "a blank knowledge article is created and the external file is added as an attachment to the article." (a) - "The short description of the article is derived from the file name of the external content source." Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/run-import-job-external-content-integration.html
upvoted 4 times
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Mannnpsk
5 months, 2 weeks ago
Selected Answer: CD
correct answer is C & D
upvoted 1 times
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NokoNice
5 months, 3 weeks ago
Selected Answer: AB
A&B https://www.servicenow.com/community/csm-forum/servicenow-knowledge-base-with-external-content/m-p/376807#M2656
upvoted 2 times
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jain25rajesh
9 months, 1 week ago
Selected Answer: AB
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/run-import-job-external-content-integration.html
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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